Refund policy

Returns

You may return an unused item in its original, unopened packaging within 14 days of delivery.

For hygiene and safety reasons, feeding products that have been opened, used, washed or sterilised cannot be returned unless the item is faulty or was damaged in transit.

Faulty, damaged or incorrect items

If your order arrives damaged, incomplete, incorrect or faulty, contact us within 7 days of delivery with your order number and photographs of the item and its packaging. We will arrange a replacement or a refund.

How to start a return

Email info.alaastore@gmail.com or call +971 58 833 7797 with your order number and the reason for the return. Please contact us before sending anything back — returns sent without prior agreement may not be accepted.

Return shipping

Delivery to you is free. Where an item is faulty, damaged or incorrect, we also cover the cost of sending it back. Where you are returning an item for any other reason, the cost of return shipping is yours.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are issued to the original payment method within 14 days. Your bank or card issuer may take additional time to show the funds.

Because delivery is free, the full amount you paid for an approved return is refunded.

Items we cannot accept

Items that have been opened or used, items returned without their original packaging, and items returned after the return window has closed.

Your statutory rights

This policy is in addition to, and does not limit, your rights under the consumer protection law of the United Arab Emirates.

Contact

info.alaastore@gmail.com · +971 58 833 7797